SimpleHelix Reviews

SimpleHeleix is now under new ownership. Shortly after posting my last message here I had a day of no mail servers and lousy loads. So I blew my cork.

That's when i found out that they had been bought out. The new support people assured me that if I allowed them to move my sites to a "new" server
all would be fixed and my problems would dissolve overnight.

It took a few days to coordinate schedules to complete the move, which went relatively smooth with a couple of small issues.

Since the move my site load has been more than reasonable and I have not had a mail issue with any of my domains. I have however had to deal with a super sluggish ADMIN panel. Last night, I tried to FTP 1 file to one of my domains and it took three minutes. So, I emailed support and let them know about this and the Admin Panel issue. I got a cursory response last night and expected a followup this morning.

What I got this morning was a MORON who either never read the ticket or
was trying every way possible to lose his job. I finally got fed up and called them. I got a response finally from a technician who seemed to be far better at his job than the first fool.

While I was on the phone, I asked to speak to management and I was assured I would receive a call back. Late today, I received an email telling me that no one had time this week to call me.

So after a brief pause in my quest I am after yet another company to host my domains and those of my customers.

I don't want to hear any suggestions, as most of you resell for those top ten bloated server companies. I will find my own place to land, even if I have to do my own server from here.

It's time for some regulation in THIS industry too.

I went with these guys back in July after haveing three bad experiences in a row with some of the providers many of you promote around here.

The first couple of months they were terrific and did not miss a beat. I even bragged them up here.

Well, in October they got slammed by a DOS attack so they implemented a new Firewall. From that point on I have had days where I can't retrieve my own mail, can't access my control panels and can't access my reseller control panel. Also, my sites seemed to be down more than up.

At first their excuse was they were still fine tuning the firewall. Then when it happen again a month or so later, they claimed that they had a spammer on their system and that their NOC pulled the plug on the whole server instead of just that one user.

Then when it happened again in Late Novemember they told me they had the settings on the firewall to the most strict and if I didn't like it, they'd move me to another server and I could take my chances. I told them that if they didn't fix the issue with the firewall, I would sue. For almost the entire month of December I had no issues.

Now in January I have been watching stats because I am doing fresh marketing and also new ads.

Three out of four of my domains have maintained or increased in traffic.
The forth has dropped to 1/4 of it's normal activity. So I questioned them about the firewall issue or anything else they may show in THEIR Logs.

Now they are handing me a bunch of crap that they never installed the firewall and that there's nothing wrong with my hits. They proclaimed today's numbers as proving things are back to normal. Well today, that site got blasted by this domain. 110.229.88.202.asianet.co.in

I tried in November to speak to ownership and I set up a time to call and they refused to put the call through.

I am getting close to joining anyone who wants to put regulation on web hosting on the internet. No more unknown resellers, no more trash companies working out of basements. No more overselling, no more lies and deception.