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iPower and iPowerWeb Reviews

February 22, 2009     Hits: 139     Bookmark and Share
 
User rating
 
 2.9 (2)

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Average user rating from: 2 user(s)

Overall rating: 
 
 2.9
Support Response:
 
 3.0   (2)
Support Effectiveness:
 
 1.5   (2)
Backup Reliability:
 
 3.0   (2)
Server Uptime:
 
 4.0   (2)
Downtime Rectification:
 
 2.5   (2)
Server Speed:
 
 3.0   (2)
Server Consistency:
 
 4.0   (2)
Account Setup:
 
 4.5   (2)
Value:
 
 3.0   (2)
 

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iPower is going south

Overall rating: 
 
 3.2
Support Response:
 
 3.0
Support Effectiveness:
 
 2.0
Backup Reliability:
 
 4.0
Server Uptime:
 
 4.0
Downtime Rectification:
 
 2.0
Server Speed:
 
 4.0
Server Consistency:
 
 5.0
Account Setup:
 
 4.0
Value:
 
 4.0
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Reviewer: Santhosh
May 19, 2009
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0 of 0 people found the following review helpful

I have 9 sites hosted by iPower. They were pretty good initially and everything ran well. Support was quick and uptime was good.

However lately their service seemed to have gone down a bit. I ran into some troubles with the logins and I couldn't login to some of my sites. This happened for hours and I rang the support team, although they were helpful and concerned but they couldn't fix my problem. I thought it would be an hour or 2 but it took them almost half a day to fix it. When I asked them what was the problem they couldn't tell me clearly. I guess it might be an issue with their side.

So yeah.. it's a real shame their service has dropped since I was quite happy with them initially.

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Do you recommend this web host? No
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Copy-paste Support

Overall rating: 
 
 2.7
Support Response:
 
 3.0
Support Effectiveness:
 
 1.0
Backup Reliability:
 
 2.0
Server Uptime:
 
 4.0
Downtime Rectification:
 
 3.0
Server Speed:
 
 2.0
Server Consistency:
 
 3.0
Account Setup:
 
 5.0
Value:
 
 2.0
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Reviewer: Gerome Kristen
May 18, 2009
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0 of 0 people found the following review helpful

Crap support service. Full of copy-paste support. It can obviously be seen in their live chat. They don't read your quetsions properly, but simply copy-paste their answers from their own manual, which I believe they do the same to others. My website was down for 3 days, tickets responded poorly with long waiting time and copy-paste reply.

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Plan Subscribed Shared Hosting
Do you recommend this web host? No
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My experience with IPOWER, yours?

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Reviewer: Refer Article
November 15, 2009

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0 of 0 people found the following review helpful

I hosted with ipowerweb for a couple of years a while back. The final straw was when they recompiled PHP without some, what is generally considered to be "usual", extensions (i.e. gd and mcrypt among others), and my site "broke". I tried to explain to support but it was like we were talking different languages. After I was into the move they must have figured things out because the extensions again became available, but I followed through and made the move anyway.

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Reviewer Mittineague
Review Date May 05, 2009
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My experience with IPOWER, yours?

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Reviewer: Refer Article
November 15, 2009

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Last updated: November 15, 2009
0 of 0 people found the following review helpful

I host a few websites with Ipower, even though i dont have anything major going on those websites, what i do know, its really slow. Alot of times pages wont even open and they go offline alot for some reason. They do have 24/7 customer support and most of the time they have live chat support, based on my experince, the tech support people arent really trained good and it takes forever to explain something.

No cpanel, they have Vdeck which i really hate. No stats that you can check, i mean they do, but it doesnt work, if you want premium stats, you will have to pay a few bucks extra a month.

Transferring files via FTP takes forever, connection time is long and it times out many times before it connects. Sending a file that is 20 MB is size takes a while and it will disconnect about 3 times.

I use siteground for my main website, really fast, ftp works great, 100% uptime, no complaints except that they dont have 24/7 live customer support only 24/7 email support.

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Reviewer pavelbarchuk
Review Date May 05, 2009
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